Welcome to The Biz Hive! We are committed to creating a buzzing environment where small businesses thrive. To keep things sweet, simple, and in alignment with our values of transparency, collaboration, and integrity, please review the following policies that guide our services, memberships, and community engagement.

By accessing or using our website, services, or memberships, you agree to abide by the following terms:

• Eligibility: Our services are intended for individuals 18 years or older operating or supporting a business.
   
• Conduct: We expect respectful and professional behavior in all interactions across our online and physical spaces.
   
• Changes to Services: We may update or modify services as needed to better serve our community. Advance notice will be provided when possible.
   

• All membership tiers are billed monthly or annually, depending on your plan.
   
• Members may cancel at any time, with benefits continuing through the end of the current billing period.
   
• No refunds are issued for partial billing cycles.
   

• Collaborate, don’t compete: This is a hive, not a battlefield.
   
• No solicitation or poaching of clients within our community.
   
• Keep it kind, constructive, and confidential.
   

• All Biz Hive VAs work as independent contractors under non-disclosure and non-solicitation agreements.
   
• Clients agree not to hire VAs directly or outside of our platform for 12 months after the working relationship ends.
   

We value your privacy and are committed to protecting your personal data:

• We collect only essential information to provide services, such as your name, business info, and payment method.
   
• We never sell your data to third parties.
   
• You can request to access, update, or delete your data at any time. View our full Privacy Policy for details.
   

• Payments are processed securely via our trusted payment partners.
   
• Invoices and receipts are available upon request.
   
• Late or failed payments may result in paused access to services.
   

• Service-based products (e.g., coaching, consulting, events) are non-refundable unless otherwise stated.
   
• Digital products and downloads are final sale.
   
• For ongoing memberships or subscriptions, cancellation must occur before the next billing date to avoid charges.
   

Need support or have questions? We’re here for you!
📧 Email: hello@thebiz-hive.com
📍 Visit us at: 431 West Liberty Streer Medina, OH  44256
🌐 www.thebiz-hive.com

Thank you for being part of The Hive. Together, we grow stronger, smarter, and more successful—one buzz at a time!